The most cost-effective way to deal with a technology issue is always to deal with it before it’s actually hinders operations. With a
managed services agreement in place, there are strong incentives for your IT team to be proactive with any issues surrounding your hardware, software, and communications.
More proactive IT always leads to lower costs, decreased downtime, and more efficiency. That’s a combination every company can love.
Most importantly, yet an often overlooked benefit, a managed services agreement allows your IT provider to become more familiar with your company, and its goals, over time. That means that the longer you keep working together, the more valuable you can become to one another.
In the traditional days of technology, clients would call when they had a problem to be fixed. The vendor would come out, examine the situation, and get the business back on track. What they normally wouldn’t do – because of time and budgetary constraints – is figure out if there might be a better product, solution, or idea than the one that was currently being used. With managed services, it’s much easier to put the focus back where it belongs and develop an IT relationship that’s centered on your ongoing needs, not solving problems and responding to errors one at a time.
Copyright Murley Inc. 2017